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Terms & Conditions

Terms and conditions set out the expectations for the Client and the Therapist (Aisling Hanna) to ensure that both parties are protected in the event that a disagreement occurs. Please read the terms and conditions and contact Aisling Hanna if you have any questions.

 

A) Initial Assessment

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1.  At the end of the first appointment, The Therapist will explain whether your child requires further speech and language therapy support. This may be discharge, further assessment, onward referral or a block of therapy.

 

3. The Therapist will let you know whether she has the appropriate clinical skills and experience to meet your child’s needs.

 

4. The Therapist will signpost you to other professionals / services / organisations if necessary.

 

B) Further Appointments/Therapy

 

1. Your child must have attended an assessment appointment with The Therapist before starting therapy. You are welcome to share reports from other professionals with the Therapist.

 

2. Therapy sessions can be arranged in your home and/or your child’s educational setting.

 

3. Therapy appointments will be agreed and booked in advance. The Client and Therapist will agree the number of sessions at the point of booking.

 

4. The Client and Therapist will review the need for further sessions at the end of each block of sessions.

 

5. Therapy sessions lasts a minimum of 45 minutes (up to 60 minutes) unless agreed otherwise. This time may include direct work with your child, observation, discussion with you and liaison with your child's communication partners, modelling of strategies and writing up of notes.

 

6. No fee will be charged for time spent planning outside of the therapy sessions.

 

C) Fees

 

1. The fee for your child's initial speech and language assessment must be paid in full in advance. 

 

2. Fees for all therapy sessions or additional services such as meetings must be paid in advance. 

  

 

D) Fee Changes

 

1. Fees are subject to annual increases from 1st September each year.

 

2. Existing clients will be given 4 weeks notice of any changes in fees

 

 

E) Non-Payment of Fees

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1. The following process will apply in the event of non-payment:

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  • The Therapist will contact you in writing to remind you that payment is overdue.

  • If an invoice is not paid within the date stated on the invoice, you will receive written notice that the planned appointments will be suspended until payment is made in full. 

  • If payment is not received in full within 7 days of planned sessions being suspended, The Therapist reserves the right to discharge your child and end the referral. 

  • At no point will clients be allowed to take their payments into arrears. 

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F) Travel

This is included within your fees unless where indicated.

 

G) Cancellations

 

1. If the Therapist needs to cancel an appointment, she will let you know as soon as possible and reschedule the appointment.

 

2. There may be certain situations (such as illness or family circumstances) which mean that you need to cancel an appointment at short notice. If you do need to cancel an appointment please contact The Therapist by email or telephone as soon as possible.

 

4. The session will be refunded in full if you contact The Therapist before 07.15am on the day of the appointment. If you cancel the appointment after 07.15am on the day of the appointment, a cancellation fee of £35 will be incurred.

 

H) Non-attendance

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1. The full session fee will apply in the event of non-attendance. Non-attendance includes:

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- If you are not in when the Therapist attends an appointment at your home.

- If your child is not at school or pre-school/nursery when the Therapist attends a pre-arranged visit.

 

It is your responsibility to inform the Therapist if your child is not going to be at school or preschool for an appointment.

 

I) Reports and Programmes:

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1. Reports and programmes will be supplied to you on request. Unless expressly included in the session fee or otherwise agreed, an additional fee will be charged for writing reports and/or programmes.

 

3. Reports and/or programmes can be shared with other professionals.

 

4. Reports and/or programmes will be sent to you via post or by email.

 

J) Resources:

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1. Unless otherwise agreed, the cost of any resources used provided to you are included in the session fees. 

 

2. An electronic copy of resources for school or pre-school can also be provided at no extra charge.

 

3. Further copies can be provided at additional cost.

 

 

K) Data Protection:

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All client details, case notes and correspondence will be stored securely and treated confidentially according to General Data Protection Regulations and the Data Protection Act 1988.  The Therapist stores client data on the GDRP compliant Smile Notes patient management software system.

 

The Therapist is registered with the Information Commissioner's Office (ICO).

 

L) Safeguarding:

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1. The Therapist has an enhanced DBS certificate. Clients may see the Therapist’s DBS certificate at any time.

 

2. In the event of a safeguarding concern, where your child or another person is at risk of harm, The Therapist has a legal obligation to share concerns and information with relevant professionals in line with the Working Together to Safeguard Children (2018) statutory guidance. The Therapist will communicate concerns to the Client except where it is felt that this may increase the risk to the child or the Therapist. 

  

M) Liaison with other professionals: 

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1. For the best outcomes for your child, The Therapist may liaise with other professionals involved in your child’s care. Consent will be gained for this. 

 

2. This includes professionals such as NHS Speech and Language Therapists, teaching and support staff in schools, Early Years practitioners, SENCOs, your GP or other medical/educational staff.

 

3. Written consent regarding the sharing of information about a child will be gained from the Client at the initial assessment.

 

4. At initial assessment, the Client will be required to read and sign a consent form. The Client reserves the right to request that the Therapist does not share information. The exception to this is where there are safeguarding concerns as above. 

 

 

N) Electronic communication:

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1. Email is not a secure method of communication. With your written consent, email will be used for correspondence and sending letters, reports and other documents.

 

2. Documents will be sent as attachments and will be password protected and saved in Printed Document Format (PDF).

 

3. Correspondence via email to other professionals will be copied to you as necessary.

 

4. Your Therapist will refer to your child in emails by their initials only unless a child's parents/caregivers have given their verbal/written consent to use the child's first name.  

 

O) Complaints: 

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1. In the event that you are not satisfied with the service you have received, please contact The Therapist in the first instance. Most issues can be resolved through discussion. 

 

2.  If it is not possible to resolve matters, and you wish to complain formally, please contact the Association of Speech and Language Therapists in Independent Practice at www.helpwithtalking.com

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P) Termination of Therapy: 

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1. The Client may terminate therapy at any time. If a block of therapy has already been arranged and paid for, no refund will be given for the remaining sessions if the client decides to terminate therapy before a block has ended.  

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2. The Therapist reserves the right to terminate her services at any time.  Any therapy sessions already paid for by the client which have not been delivered will be refunded in full. 

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